Shipping & Delivery Policy

At HECONIC ELECTRONICS PRIVATE LIMITED, we are committed to delivering your products quickly, safely, and reliably. This Shipping & Delivery Policy explains our dispatch timelines, delivery process, and customer responsibilities.

1. Service Coverage

  • We currently ship orders only within India.

  • Deliveries are handled through our trusted courier partners to ensure reliability.

2. Order Processing & Dispatch

  • All confirmed orders are processed within 24 hours of payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once dispatched, customers will receive a tracking number via email/SMS to monitor their shipment.

3. Delivery Timelines

  • Standard delivery takes 3–7 working days, depending on your location.

  • Remote or rural areas may take a little longer.

  • While we strive to deliver within the estimated timeframe, delays caused by courier operations, weather conditions, strikes, or unforeseen circumstances are beyond our control.

4. Shipping Charges

  • All product prices displayed on our website are inclusive of shipping charges.

  • No additional delivery fee will be charged at checkout unless specifically mentioned.

5. Failed Deliveries & Re-attempts

  • If a delivery attempt fails due to the customer’s unavailability, incorrect address, or refusal to accept, our courier partner will make up to two additional re-attempts.

  • If delivery still cannot be completed, the product will be returned to us, and a re-shipping fee may apply if the customer requests redelivery.

6. Damaged or Tampered Packages

  • If you notice that your package is damaged or tampered with at the time of delivery, we recommend you:

    1. Do not accept the package.

    2. Immediately contact us at contact@heconic.com with your order details.

  • We will investigate the issue and arrange a replacement or refund as per our [Return & Replacement Policy].

7. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide accurate and complete delivery details (name, address, pin code, phone number, etc.).

  • Be available at the time of delivery or authorize someone to collect on their behalf.

8. Contact for Shipping Queries

For shipping-related queries or concerns, please contact:

HECONIC ELECTRONICS PRIVATE LIMITED
Email: contact@heconic.com
Address: 3 Ground Floor, Housing, Main Road, Hulkur, Kolar, Bangarpet, Karnataka, 563116

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