Return & Replacement Policy

At HECONIC ELECTRONICS PRIVATE LIMITED, we stand behind the quality of our products and want our customers to shop with confidence. If you are not satisfied with your purchase, we offer a simple and fair Return & Replacement process.

1. Eligibility for Returns & Replacements

You may request a return or replacement if:

  • The product delivered is defective, damaged, or not functioning properly.

  • The product you received is different from what was ordered.

  • The return/replacement request is raised within 7 days of delivery.

2. Conditions for Returns

To be eligible for a return:

  • The product must be in its original condition and not show signs of misuse.

  • All original packaging, manuals, labels, and accessories must be included.

  • A valid proof of purchase/invoice must be provided.

3. Non-Returnable Items

A return or replacement will not be accepted if:

  • The request is made after 7 days of delivery.

  • The product has been used, modified, or damaged due to improper handling.

  • The issue is caused by external factors (such as power surges, improper installation, or physical damage after delivery).

4. Process for Returns & Replacements

  • Step 1: Contact us at contact@heconic.com within 7 days of delivery with your order number and product details.

  • Step 2: Share clear photos or videos showing the defect/damage for faster resolution.

  • Step 3: Our support team will review your request and provide further instructions.

  • Step 4: If approved, you can choose between:

    • Replacement: We will ship a new product once the defective item is returned.

    • Refund: You may opt for a refund as per our [Refund & Cancellation Policy].

5. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, HECONIC will cover the shipping cost.

  • If the return is due to change of mind or any reason other than defect/damage, the customer will bear the return shipping cost.

6. Timelines

  • Return Approval: Usually confirmed within 2 working days of request.

  • Replacement Dispatch: A replacement product will be dispatched within 2–4 working days after the returned item is received.

  • Refunds: If refund is chosen instead, it will be processed within 7–10 business days as per our Refund Policy.

7. Contact for Return & Replacement

For assistance with returns and replacements, please contact:

HECONIC ELECTRONICS PRIVATE LIMITED
Email: contact@heconic.com
Address: 3 Ground Floor, Housing, Main Road, Hulkur, Kolar, Bangarpet, Karnataka, 563116

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